Welcome

Welcome to THE SHAGGY RAG!
We are located in the beautiful mountain area of SODDY DAISY, TN near Chattanooga.

Plain and simple, I love creating one of a kind pieces for others! Whether it be sewing custom order clothing, one of a kind quilts, creating home decor items or doing custom embroidery for your clothing & accessories.

Please contact me for anything you may want or need.

Stacy / The Shaggy Rag
info@shaggyrag.com

Payments

My preference for payment is PayPal. This allows me receive the funds 3-4 days faster than with Etsy payments...which means I am able to purchase the fabrics and start your quilt 3-4 days earlier.

I accept Etsy Payment, ALL major credit cards, and Etsy gift cards as well.

Shipping

I ship items via First Class shipping promptly after they're completed.
Completion and shipping times are listed with each item.

If you would like for me to ship your item via Priority Mail or with a different carrier please let me know prior to ordering and I will create a custom order for you that includes the fees for your preferred shipping provider/method.

CUSTOM CLOTHING requires 1-2 weeks for completion and will ship within 1-2 business days. Each listing provides the time frame for that particular item within the description.

QUILTS require 2-4 weeks to complete most custom orders and ship generally within 1-2 business days.
**Please note that quilts larger than twin size or multiple quantity orders of 3 or more may require an additional 1-2 week completion depending on work load.

FOR DECALS ONLY: I use USPS First Class. (usually 2-5 days) If you would like tracking, priority shipping, insurance or another form of shipping please let me know and I will create a custom order for you that includes the additional price and your preferences.

**Standard First Class shipping we are not responsible for your item after it's dropped at the Post Office. Any issues will have to be dealt with through the postal service.

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

If there is a problem with your item upon receipt, please send me a message, and I will work with you to resolve the issue. There are no returns as we only provide custom made orders.
All details of your order will be verified with you through the documented conversations, so please double check and verify any spelling, monograms, sizes, order details, etc..

Additional

Please feel free to contact me with questions!

Hours are Mon-Thurs / Closed weekends.
If you email us on weekends there is a possibility that you will not receive a response until Monday.

During the designing process please respond to my emails as soon as your able. This shortens any delays in the final delivery of your item.

Legal imprint